Refund policy

Return Policy

Because our products are made to order, we are unable to accept returns for reasons other than defects or errors in fulfillment. If you receive an item that is defective, damaged, or incorrect, please contact us at [EMAIL ADDRESS] within 30 days of delivery so we can make it right.

Requesting a Return

To initiate a return, contact us at [EMAIL ADDRESS] with your order number and a description of the issue. Please include photos of any defects or damage. We will review your request and respond within 3 business days.

If your return is approved, we will provide instructions for sending the item back to:

[RETURN ADDRESS]

Items sent back without prior authorization will not be accepted.

Return Shipping

The customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking. We are not responsible for items lost or damaged in return transit.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. Refunds are issued only after the returned product has been inspected and the reported issue verified. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at [EMAIL ADDRESS].

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item per the process above, and place a new order separately.

Non-Returnable Items

Gift cards are non-returnable and non-refundable.

Questions

For any questions about returns or refunds, contact us at [EMAIL ADDRESS].